Sales Policy for Rivasopic

Effective Date: November 30, 2024

At Rivasopic, we are committed to providing high-quality products and exceptional customer service. This Sales Policy outlines the terms and conditions of your purchase with us, including order processing, payment, delivery, and customer rights.

1. Order Placement

When you place an order on our website, www.rivasopic.com, you are making an offer to purchase the items in your cart. Once we receive your order, we will send you an order confirmation email containing the details of your purchase. This confirmation does not signify that your order has been accepted. Acceptance of your order occurs only when we ship the product.

2. Pricing and Payment

  • Pricing: All prices displayed on our website are in USD and are exclusive of taxes, which will be applied at checkout based on your location. Prices may be subject to change without notice, though we will honor the prices at the time of your order.
  • Payment Methods: We accept payments via major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available during checkout. You will be charged when your order is confirmed.
  • Sales Tax: Applicable sales tax will be calculated at checkout based on your shipping address.

3. Order Processing and Shipping

  • Processing Time: Orders are typically processed within 1-2 business days. Orders are shipped once payment has been authorized, and all items are in stock.
  • Shipping: We offer a variety of shipping options to suit your needs. Shipping charges are calculated based on the weight, dimensions, and destination of your order. You will be notified of shipping costs during checkout. Estimated delivery times will vary depending on your location and the shipping method chosen.
  • Order Tracking: After your order ships, you will receive a tracking number via email to monitor the progress of your shipment.
  • International Orders: We currently only ship within the United States. For international shipping inquiries, please contact us directly.

4. Order Modifications and Cancellations

Once an order is placed, we strive to process it as quickly as possible. However, if you need to modify or cancel your order, please contact us within 24 hours of placing your order at [email protected] or by calling (785) 486-3704. After the 24-hour window, orders cannot be canceled or modified.

5. Backorders and Stock Availability

While we make every effort to ensure that the products you see on our website are in stock, there may be occasions where an item becomes unavailable after you place an order. In this case, we will notify you by email and offer either a backorder option, a replacement product, or a full refund for the unavailable item.

6. Sales Tax

Sales tax will be added to all orders where applicable, based on your shipping address. You will see the applicable tax amount calculated at checkout.

7. Return and Refund Policy

For any concerns regarding returns, refunds, or exchanges, please refer to our Refund and Returns Policy, which provides the terms and conditions for returning products. Items returned for a refund must meet the criteria outlined in that policy, including being in original, unused condition.

8. Privacy and Security

At Rivasopic, we value your privacy and security. All payment information entered on our site is encrypted and processed securely through trusted payment gateways. We do not store sensitive payment information such as credit card details. For more information on how we protect your personal data, please review our Privacy Policy.

9. Customer Service

We are committed to providing excellent customer service. If you have any questions about your order or any concerns, please reach out to our customer service team:

10. Limitation of Liability

Rivasopic is not responsible for any damages, losses, or expenses that occur due to the use of our products or services. In no event shall our liability exceed the amount paid for the product purchased.

11. Changes to This Policy

We reserve the right to update or change our sales policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed of any changes.

By purchasing from Rivasopic, you agree to abide by the terms and conditions outlined in this Sales Policy. Thank you for choosing us, and we look forward to serving you!