Refund and Returns Policy for Rivasopic

Effective Date: November 30, 2024

At Rivasopic, we strive to provide you with the highest quality products. However, if you are not completely satisfied with your purchase, we offer a comprehensive refund and returns policy to ensure a positive shopping experience. Please read the details below to understand how returns and refunds are handled.

1. Eligibility for Returns

We accept returns for most products within 30 days of the delivery date, provided the following conditions are met:

  • The item must be unused, unopened, and in original packaging.
  • The item must be returned with all accessories, manuals, and inserts (if applicable).
  • The return must be initiated within 30 days from the date of delivery.

Exceptions:
Some items, such as perishable goods, custom-made products, or items marked as non-returnable, may not be eligible for return. Please check the product page or contact us for clarification.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us:
    Reach out to our customer service team at [email protected] or call us at (785) 486-3704. Provide your order number and the reason for the return.

  2. Return Authorization:
    Upon approval, you will receive a Return Authorization (RA) number and detailed return instructions. We may provide you with a pre-paid return shipping label for your convenience.

  3. Package the Item:
    Carefully package the item to prevent damage during return shipping. Please include the original packing materials, manuals, and all other components. The RA number must be clearly marked on the outside of the return package.

  4. Ship the Return:
    Ship the item back to us using the provided shipping label or through a trackable shipping service. We recommend that you insure the package to prevent any loss or damage during transit.

3. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method within 7-10 business days of receiving the return.

  • If you used a credit card, the refund will be credited to the same card.
  • If you used PayPal or other payment methods, the refund will be issued to your account.

Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item received).

4. Exchanges

If you received a defective or incorrect item and would like an exchange, please contact us within 30 days of receiving the order. We will provide a return shipping label and send you a replacement item once the original item has been returned and inspected.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] or call (785) 486-3704. We will provide you with a pre-paid return label for the return and offer you a replacement or full refund, as per your preference.

6. Non-Returnable Items

The following items cannot be returned unless they are defective or damaged:

  • Perishable products (such as food items).
  • Customized or personalized items.
  • Gift cards or digital downloads.

7. Cancellations

Orders can be canceled within 24 hours of placing them. After this period, if your order has already been shipped, it will be subject to our return policy. Please contact us immediately at [email protected] if you wish to cancel your order.

8. Shipping Costs

You are responsible for return shipping costs unless the return is due to an error on our part or a damaged/defective product. Shipping costs are non-refundable.

9. Contact Information

If you have any questions or need assistance with a return, please contact us:

We appreciate your business and are committed to providing you with an exceptional shopping experience. Thank you for choosing Rivasopic!